Professional education comes in a variety of price-points, but the right training can have a lingering value - impacting job performance, personal development, and long-term career success. As a manager, HR or L&D professional purchasing training for others, the right choices in training can have a profound and positive impact in their organisation.
At findcourses.co.uk we believe that the best training providers take the time to reach out to training buyers who have questions. A speedy and personal response is a touchstone of attentiveness, professionalism, and respect for customers. It also helps training buyers make the right choice in education which is at the heart of our mission.
Our account management team has worked to consult with and educate our clients on getting the most value out of our service, taken a more selective approach in providers listing their courses on our site, and conducted spontaneous mystery shops for clients interested in evaluating the speed of their sales team.
Understanding that providers on findcourses.co.uk were missing out on value by missing communication with training buyers, we've also hired a customer service professional dedicated to bridging the gap between training buyers and training providers.
In order to test the responsiveness of training providers on findcourses.co.uk, we began conducting a mystery shop exercise in 2017. In the exercise, we send a test enquiry which includes a name, email address, and request to be contacted to training providers and record the response time and contact method.
The following ''Top 10 Institutes in Customer Outreach'' were fastest out of the gate, calling and sending personalised emails to reach out to potential customers: