In today’s fast-moving digital world, training providers face immense pressure to stay relevant and competitive. Artificial intelligence (AI) is no longer just a buzzword—it’s rapidly transforming how we create, deliver, and manage learning experiences.
In our webinar with Darren Winter, Company Director of Duco Digital Training and PhD student in AI Ethics, our Commercial Director of findcourses Alex Bird, discussed how AI is impacting the education and training sector. Whether you’re a small independent training provider or part of a larger learning organisation, the key message is clear: embracing AI is no longer optional—it’s essential. Here are the main takeaways from that session.
AI is reshaping industries, and education is no exception. Following the COVID-19 pandemic, many organisations were forced to move operations online, accelerating digital transformation. Since then, expectations from learners and organisations have grown significantly.
AI presents an opportunity to meet these expectations by:
Many countries have already introduced national AI policies, and it’s worth checking your country’s stance to understand how this might align with your training or business goals.
AI isn’t just about robots or automation—it’s a tool that can extend your organisation’s capabilities. Here’s how:
Learners today are more career-focused and results-driven than ever before. They want:
But many learners (and providers) also feel uncertain or intimidated by AI. Your role as a training organisation is to instil confidence and clarity—not just through high-quality content, but by addressing common concerns and ethical considerations head-on.
Start small. For example, you don’t need to overhaul your entire course catalogue—just weave AI examples into existing modules. If your learners are studying finance, HR, or marketing, show them how AI applies in those fields using real-world case studies from sources like IBM, McKinsey, or Microsoft.
Large EdTech platforms have scale, funding, and dedicated teams. But smaller providers can still thrive by being agile and responsive.
Here are some practical actions:
AI can help you work faster and smarter—but don’t lose sight of trust and transparency. Data privacy, accountability, and quality assurance must remain top priorities.
Make sure your learners know when content is AI-generated. And avoid blindly trusting output from AI models—always review and verify it, especially when it impacts learner outcomes or decision-making.
We’re all in uncharted territory. None of us have done this before, and that’s okay. The key message of the session was not to fear AI, but to understand it. Work with it. Use it to support your learners, scale your operations, and build better experiences. Take small steps, experiment safely, and always come back to your core values—delivering meaningful learning with integrity.
If you’re looking for support, training, or just someone to bounce ideas off, feel free to connect with Darren on LinkedIn or visit Duco Digital Training to explore their AI courses, and look out for more webinars about AI and other exciting subjects in business and technology to grow your knowledge.
Interested in watching the full webinar to gain further insights on how you can use AI to future-proof your training organisation? Watch the webinar on-demand to discover Darren Winter's top tips and best practices.